We only accept return when we have approved this in writing. A written request for returns for credit may be accepted so long as the Goods are:
- returned within seven (7) days of the date of the invoice;
- marked clearly showing the name and address of the Customer;
- unsoiled, undamaged and in a resaleable condition (or the Customer must pay for all costs of replacement or repair); and
- delivered at the Customer’s expense to the Company's premises unless otherwise agreed by the Company in writing.
Goods returned for credit will incur a 30% restocking charge.
Cut rolls, Goods imported especially for the Customer and non-standard Goods made to special order cannot under any circumstances be returned and/or credited.
Refer to our terms and conditions of sale for more information.
Should you wish to cancel an order, which has not yet been despatched, please contact us in writing at firstname.lastname@example.org. If your order has been despatched, you will need to return the order to us as per the return of goods policy.
We aim to always represent and despatch quality product. If you believe the item you have received is faulty, please contact us as soon as possible, quoting your order number, name and address, and as many details as possible about the product and its fault.
On discovery of any defect in the Goods, please notify us in writing of such defect. All warranty claims must be received by us within 3 months’ of delivery and within seven (7) days of discovery whichever is the earlier.
If you have received an item that is not what you had originally ordered, please contact us immediately, quoting your order number, name and address, details of the product received and product originally ordered, and whether you require a refund or replacement. We will then be in touch with advice on how you should proceed with the return.